FedEx International Issues

[jamier]

We are having an issue with FedEx international shipping prices not showing up for certain packages. For example if we have two customers in Australia one may obtain a shipping rate and the other may not. It is not a connection issue to FedEx because we have tested two addresses simultaneously. Does anyone else have a similar issue or know of a fix?

[Katie]

The simplest way to check for service problems is to go the FedEx's website and use their online calculator. When you enter the address information, they will give you a list of services available. You need to make sure that those same services are available in AbleCommerce.

Other problems may be the package doesn't have a weight which would cause the shipping to fail. Also, with FedEx, they have different shipping services for commercial and residential addresses. Make sure you have them both selected.

Hope this helps.

[jamier]

Katie, we always get a price when we log into FedEx online, it is only in the shopping cart. In ablecommerce I don't see a setting for commercial or residential?

[Katie]

When you login to Fedex and use their online calculator, it should show you prices for various services. Those service names need to be selected in AbleCommerce.

There is a Fedex service for residential addresses is not a setting, it is one of the shipping methods.

- FedEx Ground
- FedEx Ground Home Delivery

Let me know if you have any questions

Katie

[jamier]

Katie,
We only use FedEx International, that is where we are having the issue. We don't use FedEx domestic.

[jguengerich]

You could try turning on the FedEx debugging and see what shows up in the log. Go to Admin > Configure > Shipping > Integrated Carriers. Click FedEx's Edit icon (paper with pencil) and select Enabled for Debug Mode. Save and Close. Now try some addresses and look at the AblePlugins.FedEx.Log file in the App_Data\Logs folder to see if there's any info that might point to a cause. Don't forget to go back to the shipping config and turn off debugging when you are done. If you have an address or address/order items combination that consistently doesn't return a rate, you don't need it on very long. If not, you might have to leave it on for a while until you know that you've experienced the problem, then try to find the matching entry in the log.

[Katie]

We only use FedEx International, that is where we are having the issue. We don't use FedEx domestic.

Ignore my comment on the residential / commercial address...using FedEx's online calculator should work if you know the destination address.

Jay's idea should work too. Either way, you are probably missing a service or the product is missing a weight.

[jamier]

Thank you Jay and Katie. I will try that. I know that it is not a weight issue because we are using the same items in the cart to test the different addresses. When you say missing a service, what exactly do you mean? We only offer FedEx International Priority, do you mean that service may not be available to an address?

[jamier]

Katie,
We get the following error in our error log, could it be related?
Error obtaining rate quote for shipping method 'FedEx International Priority'.
Exception: Object reference not set to an instance of an object. Stack Trace: at AblePlugins.FedEx.FedExProvider.ParseRates(RateReply reply) at AblePlugins.FedEx.FedExProvider.GetProviderQuotes(Warehouse origin, Address destination, PackageList packageList) at AblePlugins.FedEx.FedExProvider.GetAllServiceQuotes(Warehouse origin, Address destination, IList`1 contents) at AblePlugins.FedEx.FedExProvider.GetShipRateQuote(Warehouse origin, Address destination, IList`1 contents, String serviceCode) at CommerceBuilder.Shipping.Providers.ShippingProviderBase.GetShipRateQuote(IShipment shipment, String serviceCode) at CommerceBuilder.Shipping.ShipMethod.GetShipRateQuote(IShipment shipment)

[jmestep]

Katie and Jamie:
The site has custom filtering of shipping methods based on certain specific rules according to what products are in the basket. It is possible that shipping methods have been added since the code was written and there is nothing in the code to handle that.