Select ALL checkbox no work if filter applied?

[bugman]

When viewing orders in Order Manager, the checkbox to check ALL orders is functional only as long as I don't set a filter - if I click it, it gets a check and all the orders on the first page show a check in their selection checkbox as they should.

But if I set a filter (on either Order Status, Shipment Status, or Payment Status), the "check all" checkbox seems to become non-functional - it will accept a click & I see a check in it, but none of the checkboxes on the orders below it are checked.

Same thing if I change it from the default "Show 20" per page to anything else (I like "Show All") - once I change the scope, the Select All checkbox doesn't work - even with no other filter set.

I'm on AbleCommerce GoldR6 (build 6169).

Anybody else have this experience?

bugman

[jmestep]

The scenarios you mention worked for me, unless I am not following your exact procedure. Are you getting the little message box that slides out from the left asking you if you want to expand your selection so that you can select all from all pages? There was a bug with that at one time.

[bugman]

I get the "Expand to all pages" slide-out box as long as I don't have any filter set. If I have any filter set - including changing the "Show xx per page" filter at the top right of the order matrix - and then hit the SEARCH button to apply my filter, the problem exists - only the top box is checked and no orders in the matrix are checked.

Just discovered that if I do a page refresh (F5) AFTER I hit the Search button, it works - all orders are checked, and I get the slide-out "Select all pages" box also.

But if I have the "Show xx per page" filter set to anything other than the default of 20 per page, when I hit F5 it changes back to the default of 20/pg.

[tripleW]

I have a client that is describing the same issue after upgrading from R5 to R8. But I can't reproduce it on any browser.

[jmestep]

Are you seeing any errors in Firebug or Chrome developer tools (console), something like that?

[bugman]

Judy - I am not familiar with Chrome Developer Tools, if you'll tell me where/how to look I will (I'm not a developer but am fairly computer literate).

The behavior is same in both IE11 and Chrome for me:

> Open Order Manager, if I have no filters applied everything works fine - I can check the Select All checkbox, all orders beneath get checked, and I get the "Expand Selection" flyout

> set ANY FILTER to anything other than its default setting (Date Range, Order Status, Shipment Status, Payment Status, or change the "Show xx per page" setting), hit SEARCH to apply my filter and THEN check the Select All checkbox, nothing happens - orders beneath the top checkbox do NOT get checked, and I do NOT get the "Expand Selection" flyout

> With filter still applied, hit F5 to refresh screen, then hit the Select All checkbox and it DOES work - all orders get checked, and I get the Expand Selection flyout. BUT - if I have the "Show xx per page" filter set to anything other than the default of "Show 20 per page", it gets reset to "Show 20 per page"

[jmestep]

I'm sorry, I just don't know how to explain it in a post other than this screenshot starting at the icon at the right in chrome.

[bugman]

OK... I closed my browser (Chrome in this case), restarted it, went straight to my site Admin panel, filtered orders on Shipping Status (Unshipped), selected the Check All checkbox and none of the boxes beneath it got a check. I opened up the Javascript console, did see a few errors, took a screenshot.

Hope it helps shed some light on this (and thanks for looking!).

ScreenShot355.jpg

[jmestep]

It looks like you might have some missing js/css files? See the list of files that are throwing the 404- at the right of your screen.

[bugman]

And you mean those files are missing from my WEBSITE files, not from my local computer program files, correct?

[Katie]

The R6 buid has 3 files in the \Website\Scripts\qTip2\ folder -

jquery.qtip.min.css
jquery.qtip.min.js
throbber.gif

Are you missing those files?

[bugman]

I have those FILES, but not in that FOLDER.

Mine are in just "website/Scripts" - there is no qTip2 folder.

??????

[Katie]

Well, that's strange...

You should have folders for -
\colorpicker\
\fancybox\
\Mobile\
\qTip2\
\tinymce\
\WebControls\

You might want to go back to your original software download so you can put the files into their respective folders.

[bugman]

I have all those folders inside the /scripts folder, plus a folder named "menu", but no qtip2 folder.

We had a good bit of customization done to our store, but I wouldn't have thought the developer would have moved a standard folder like that?... (but I'll ask him!).

Since we are heavily customized, I can't reinstall the whole store... but can I just copy that folder from an original download & copy it there? Then I'd have duplicates of those files, but looks like the ones that are in the scripts folder aren't doing what they're supposed to do anyway, huh!

[jmestep]

You should really have those files in their default location. If you don't, you are going to be dealing with this whenever you upgrade. If your developer put them in a different folder for a specific reason, you need to have him change all the references to them so your code will work.

[bugman]

Thanks for your advice jmestep - I have asked my developer about this.

[bugman]

Judy / Katie - we replaced the \qTip2\ folder & files and it works as it should now.

Thank you both!!!!