Product Review Email

[kwikstand]

In my product review reminder emails, the product and link are not showing.

The code in my email looks like this:

Code: Select all

<ul>
#foreach($product in $products)
<li><b>$product.Name</b> - <a href="${store.StoreUrl}Product.aspx?ProductId=${product.ProductId}#reviewsPane">Review this product</a></li>
#end
</ul>

Nothing at all shows up in the email

[mazhar]

Did you made any change to template or its default one? Does it happen in some specific case or for every review Email?

[kwikstand]

No, I haven't made any changes. I don't receive these emails, the customer does. I want to customize it, so I forced one to be sent to me from a test order to see what the default one looks like. Well, it doesn't look like much. No product info shows up.

[kwikstand]

So I guess the product review emails just don't work?

[nadeem]

I think you are using 'Text' type 'Message Format' for review reminder email template? I just checked in an R8 build and I am able to reproduce your case using Text as a Message Format.

Review reminder email is working fine when Message Format is used as HTML.

[mazhar]

Did you made any change to template or its default one? Does it happen in some specific case or for every review Email?

There are certain parameters required by "Review Email template" for example you must have some processed orders with some products for which you haven't provided any review or haven't received any review reminder already. This email template won't work with forced send procedure you tried.

[mazhar]

Review Email contents looks like this

[kwikstand]

Mine looks like this:

ProductReviewEmail.jpg

This is a copy that I received from an actual customer order. I have a blind copy sent to me as well as the customer so I can see what he sees .No product info at all.

[kwikstand]

And another thing is, the reminder gets sent out as soon as I ship the order, even though I have it set to "7 days after order fulfillment".

[mazhar]

And another thing is, the reminder gets sent out as soon as I ship the order, even though I have it set to "7 days after order fulfillment".

Make sure you haven't hooked the Review Email template with any event triggers. Go to Administration > Configure > Email > Templates and edit "Products Review Reminder" template. Then from its event triggers make sure its not linked to any event trigger. This template is linked with reviews hook at Administration > Configure > Store > Product Reviews page. Its little bit confusing since you can hook it with other events but in that case it misses certain information which is only available when its sent from reviews context. For example if you hook this template with order placed/order shipped trigger it will send the mail but with missing products since that information is only available when review reminder module triggers the Email.

[kwikstand]

OK Mazhar. I think you're on to something. I had it checked to be sent when the order ships in the "Email Templates" section. That probably explains why I received my copy if the reminder notice correctly WITH the product info yesterday. I looked it up and that order was shipped last week. I will wait and see how it goes, but I think my problem has been corrected.

Thanks again,

Scott K

[kwikstand]

Well, my review reminder emails have been rendering correctly, with the product info, but I rarely receive my copy of the review reminder. It's been a couple weeks or so and I have it set to send 7 days after fulfillment. I have my email address in the blind copy and I have only received a few in the last couple weeks. I can only assume the customer is not receiving them either.

Why would it send just a few, but not the others?

[kwikstand]

I haven't received anymore review reminders since.

I guess the product review reminder only works once in a while. It's a shame. Kind of aggravating actually.

[Katie]

I've setup a few tests and should have an answer by tomorrow afternoon. It doesn't really make sense that the reminder email would only work once in awhile. It is not the nature of code to work and then not work, so there must be a reason. Now, the reminder email only goes out once. It will probably only be sent to registered user accounts, but I will know for sure when the test is confirmed. You shouldn't have any triggers on the email because the Review setting determines when the email will be sent x days after the order is shipped.

[kwikstand]

Thanks for looking into it. I see that there is a new R9 out today and one of the issues fixed is:

•[AC8-2595] - Default system emails for mailing list and reviews have a broken link

Does this have anything to do with it?

[Katie]

No, I don't think so. These are system emails that can be used when no email template is defined. This bug may have affected customers who were required to use email verification in order to be able to submit a review (to verify their identity). The message would have been set to 'Default Message' which uses some non-html system message. I would recommend that you go ahead and use the email template named 'Product Review Verification'.

[Katie]

I received a review reminder email for my registered account. I'm guessing that Guest Accounts don't receive the email. Maybe this is intentional. I'm not sure how a customer who wanted to use the guest checkout would feel about getting follow-up emails to their purchase. Perhaps it needs to be a new setting so the merchant can decide if that email should go out to all customers or only the ones who register.

[meer2005]

I haven't turned on the automated system to send these review reminder emails yet, but I did try to manually send a few and the product links do not show up. When selecting the "Products Review Reminder" template and selecting format HTML, my emails appear exactly like kwikstand's screenshot above. Stock template, no changes.

GoldR9 (build 7670)

[Katie]

The Product Review reminder emails cannot be manually sent. To test, you have to create a NEW test account (non-admin and non-guest), then purchase an item. Apply a payment to the order and mark it shipped. Then you have to wait for the number of days you have your review reminder email set to.