Order summary not showing total for shiping

[meer2005]

The order summary on the Ship Method page doesn't show shipping charges. They are listed individually, but as a total within the summary.

[Katie]

I reported this to the developers shortly after R10 was released. This is what they said -

Actually we don't calculate any shipping unless we go ahead to next step using Continue button. At ship method page we allow customer to choose the method but it applies/creates shipping only when you select to go to payment page. This means the tax we show on this page doesn't include any tax related to shipping. When we jump to next page then we calculate shipping and in that case we may see shipping tax. So unless you have already created a shipping and then restarted the checkout process I don't think so we show shipping/shipping taxes on ship method page.

We're going to try to improve the UI experience on this page for our next version.

Thanks
Katie

[meer2005]

Was this addressed with R11?

[Katie]

Yes, from the change log - http://help.ablecommerce.com/index.htm# ... to_r11.htm

* [AC8-2771] - Shipmethod page should have refreshed payment total after shipping is selected

[meer2005]

Is there a way to patch this in R10? Didn't really see any changes in the BasketTotalSummary widget.

[Katie]

Hi,

I checked the log and we made changes in /Website/Checkout/ShipMethod.aspx and /ShipMethod.aspx.cs

Thanks
Katie

[meer2005]

This still is not working in R12 SR1. We have multiple ship methods and sometimes it doesn't show any shipping in the summary (same as always) and others it doesn't calculate all the methods for a correct total.