Office365.com mail server issue

[AbleMods]

Has anyone reported success using an Office365.com account as the mail server settings in AbleCommerce?

I've got a client that recently moved from gmail to Office365.com and we cannot get the Able SMTP test message to work.

I've got a lot of experience configuring and running SMTP servers. Office365 is doing something very different with regards to SMTP relay. It's blocking apps like AbleCommerce from using Office365 as the mail server.

Thought you guys should know.

[Katie]

I would try contacting Microsoft and asking if they have a way to unblock applications that need to use their SMTP server.

Thanks
Katie

[Katie]

Hi Joe,

Let me know if you have any luck with this. Your client called here a few times and we tried to help, but it wasn't a problem with AbleCommerce so I didn't know what to tell him. He was very nice though!

Thanks
Katie

[AbleMods]

Hi Katie.

The client called Microsoft, they were less than helpful as expected.

The research I've done suggests that office-365 does not permit SMTP relay. So you can't authenticate as "joe@ablecommerce.com" and send an email from "info@ablecommerce.com" to "katie@gmail.com".

We tried authenticating as "joe@ablecommerce" and use a from "joe@ablecommerce.com" as well. It didn't work either.

So we gave up and configured one of their unused domain names as a mail domain and pointed it to my mail server. Works fine now.

My gut tells me it's something in how the Able message engine implements the TLS/SSL flag when sending a store email. But I can't easily prove it. I do know we have a small custom page that builds a standard .Net SMTP message and pulls in the store email settings for the SMTPSettings object. It worked fine. All that did was confuse me further....

Client is Gold R9.

[Katie]

I'm sure you've already come across this article-
https://www.google.com/search?q=does+Of ... 8&oe=utf-8

In the section "Requirements for Office 365 SMTP relay", I thought this was interesting, "Connector: You must set up a connector in Exchange Online for email sent from your device or application."

My gut tells me it's something in how the Able message engine implements the TLS/SSL flag when sending a store email.

To test your theory, can you disable SSL temporarily?

Hope you can get this working, or maybe now that you have found a work-around, it's better to just let it be.

Thanks
Katie