Configure UPS OnLine Tools

[skinsfan99]

We have currently negotiated custom rates with UPS. We already have an established user ID and access key with UPS. When I attempt to update these in AC GOLD R10 I do not have the option to change them. Thinking I needed to delete and re-add the tool I deleted the current configuration on our DEV site. When I attempted to add the updated information, AC created a random user id and access key. Since we already have an established user id, all of our history, etc is under that account so it would be best if we could use what we already have. Am I not able to change these? Please advise.

Thank you,
David

[Katie]

David,

Please see the Merchant Guide. http://help.ablecommerce.com/mergedProj ... _tools.htm

Last two sections explain how to configure UPS for negotiated rates, depending on which version you are using.

Thanks
Katie

[skinsfan99]

Good Morning Katie,

Thanks I didn't go all the way to the bottom of the page. My bad.

I am not sure I am getting the results expected. Here are the steps I am following:

1. Click on Configure->Shipping->Integrated Carriers
2. Click on Add Shipping Carrier
3. Click on UPS Online Tools
4. Select 'Yes' to agree to license and then Next
5. Enter name, address, etc and then click Next
6. Change the URL to the hidden registration page http://dev.perelandra-ltd.com/Admin/shi ... irect.aspx and added ?ShipGatewayId=16 to the end. This is the shipgatewayid in the URL.
7. Add the User Id, Password and Access Key and then clicked next
8. Takes me to the Configure UPS Online Tools. Note: The user id and access key are not what I entered on the previous screen. I then click Save and Close.

It takes me back to the Integrated Carriers page. It shows me USPS, FexEx and 2 instances of UPS. When I look at each one they are the same. The userid and access key are not the ones I entered.

I am thinking I am not changing to the hidden registration page at the right time.

[Katie]

There does appear to be a strange bug with the manual registration. I need to open a bug report and have the developers review the issue. I will update as soon as I have more information.

[Katie]

I found a work-around to the issue.

The problem happens when you clicked the SAVE button from the manual registration page. This created a second instance of the UPS gateway (Gateway ID =17). This is the correct UPS instance and will have your negotiated rates information. However, what is happening from the main shipping provider page - Admin/Shipping/Providers/Default.aspx is that when you select Gateway ID = 17 (the second and correct one), it is actually bringing you back to Gateway ID = 16 (the original and wrong one).

So, to fix the issue, simply delete Gateway ID = 16. Then, when you access Gateway ID = 17, you should see your User ID and Access key for the negotiated rates account.

Please let me know if you have any questions. I know it is confusing. I did open a bug report because it's probably a minor issue to fix.

[skinsfan99]

Katie,

That worked as you described.

There is an option for negotiated rates shown in the Merchant Guide. Is this option only available in R11 and up? If this option is not available in R10 which option should we select to insure we get our rates?

[Katie]

There is an option for negotiated rates shown in the Merchant Guide. Is this option only available in R11 and up?

Yes, that is correct.

If this option is not available in R10 which option should we select to insure we get our rates?

You'll want to do some testing to make sure the rates are working as expected. UPS has to enable negotiated rates for the account, so that might take a phone call to your rep.

To make sure it's working in AbleCommerce, you can enable debug mode and look in the \app_data\logs\ups.log file. Within the SEND request, you will see <NegotiatedRatesIndicator></NegotiatedRatesIndicator> if the UPS instance is configured correctly.

If it is NOT working properly, you will see something like -

<RatedShipmentWarning>User Id and Shipper Number combination is not qualified to receive negotiated rates.</RatedShipmentWarning> in the RESPONSE.

Katie

[skinsfan99]

Katie,

This was working correctly on the DEV site. Now this morning it is not working on either DEV site or live site.
I am getting the following:

RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>

Is this an issue at our end or do I need to contact UPS and have them look into it.

Thank you,
David

[skinsfan99]

Katie,

We found the issue. It had nothing to do with AC. It was something on the UPS site we were missing. Everything is working as expected.

One of the shipping methods we use with UPS is SurePost. Currently that is not available in the UPS tool. UPS says that AC needs to add the SurePost methods. How do I request that??

[Katie]

Hello David,

I'm not familiar with SurePost. You will probably need to request this from Web2Market if you need it right away. Or you can request a feature using the green feedback tab from the Merchant Menu. Features are added when they get enough votes.

Thanks
Katie

[skinsfan99]

Katie,

UPS suggested that AC is the one to update the UPS Online Tool with the SurePost shipping methods. That being the case I will submit a request via the Merchant Menu. I think in the long run it would benefit AC to have this as a standard in the tool versus W2M customizing the tool just for us.

Thanks,
David

[Katie]

I don't think it's as easy as adding a shipping method. I'm not even sure that our Rating API supports it.

You might try contacting ShipStation. They may offer this as a service.

Thanks
Katie

[skinsfan99]

Katie,

ShipStation does offer these methods. That is why we need them in AC. We want the customers to be able to select the options we have access to. Currently when a package gets to our mailroom they review where it is being sent and if one of these other methods offers them a better rate we call the customer and offer them the better rate. This is just time consuming because we have to then go back and refund the difference in the shipping methods. It would be better if the customers saw the options when they created and paid for their order. I will submit the request and hopefully it is something that can be done.

Thanks,
David

[Katie]

You can post a link to your feature request here. It might help to get a few more votes.

[Katie]

I checked our code and maybe our list of services are out-of-date. I have opened a bug report and will have the developers check.

Thanks
Katie

[skinsfan99]

Here is a link to this feature request. Please vote! Thank you!!

https://ablecommerce.uservoice.com/foru ... nline-tool

[skinsfan99]

Hi Katie,

Could I get a quote for time and cost on what it would take to update the UPS Online Tool with the Surepost shipping methods?

There are 2 of them. Packages that weigh under a pound and packages that weigh 1 to 9 pounds.

If this is not the correct place to request a quote, please point me in the right direction.

Thank you,
David