skipping order numbers

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mkeith1
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skipping order numbers

Post by mkeith1 » Wed Sep 03, 2008 11:19 am

Lately, when i've been processing orders, i've seen that order numbers have been skipped. Anyone have any ideas on what's causing this?

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mazhar
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Re: skipping order numbers

Post by mazhar » Wed Sep 03, 2008 8:58 pm

please provide some more details i mean if you know some scenario to reproduce it.

mkeith1
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Re: skipping order numbers

Post by mkeith1 » Thu Sep 04, 2008 5:09 pm

Don't really have any details, other than when i went into order manager and noticed that 3 order numbers in a row were skipped. This also happened a month ago, when 2 sequential order numbers were skipped.

It was suggested that these numbers may have been assigned to abandoned orders/shopping carts. Maybe, but it seems unlikely to me, given that it's only happened 2x over the last 4 months with 500+ orders.

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Katie
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Re: skipping order numbers

Post by Katie » Thu Sep 04, 2008 5:34 pm

Hello Mike,

I would like to investigate this further. Can you open a case so I can get the login information to your store?

http://help.ablecommerce.com/report_bug.htm

Thanks,
Katie
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

mkeith1
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Re: skipping order numbers

Post by mkeith1 » Thu Sep 11, 2008 12:35 pm

I reported a possible bug.

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NC Software
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Re: skipping order numbers

Post by NC Software » Thu Sep 11, 2008 1:41 pm

Go to Configure...Store in the merchant admin. What are your settings on the lower left section for "Increment"?
Neal Culiner
NC Software, Inc.

mkeith1
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Re: skipping order numbers

Post by mkeith1 » Mon Sep 15, 2008 11:18 am

increment is 1. Orders have been received, with the exception noted, this way for 6 months.

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