skipping order numbers

[mkeith1]

Lately, when i've been processing orders, i've seen that order numbers have been skipped. Anyone have any ideas on what's causing this?

[mazhar]

please provide some more details i mean if you know some scenario to reproduce it.

[mkeith1]

Don't really have any details, other than when i went into order manager and noticed that 3 order numbers in a row were skipped. This also happened a month ago, when 2 sequential order numbers were skipped.

It was suggested that these numbers may have been assigned to abandoned orders/shopping carts. Maybe, but it seems unlikely to me, given that it's only happened 2x over the last 4 months with 500+ orders.

[Katie]

Hello Mike,

I would like to investigate this further. Can you open a case so I can get the login information to your store?

http://help.ablecommerce.com/report_bug.htm

Thanks,
Katie

[mkeith1]

I reported a possible bug.

[NC Software]

Go to Configure...Store in the merchant admin. What are your settings on the lower left section for "Increment"?

[mkeith1]

increment is 1. Orders have been received, with the exception noted, this way for 6 months.