AbleCommerce, please respond - GoogleBase feed issue

[igavemybest]

Not only myself, but numerous others have complained about this same issue. It has not been fixed in 7.0.3 either which I was waiting for. The google base feed only works on 1000 of my products. It stops there. How can I fix this?? I must have asked this 5 other times in the past with no response.

GoogleBase Feed

SUCCESS
Creating feed File.
Generating feed for products from 0 to 1000 out of 1699 products.
Feed file generated.
Uncompressed Feed File Uploaded.

[mazhar]

Please report an issue for that in our CRM system.

[igavemybest]

I have

[mazhar]

Could you PM me your case number?

[Logan Rhodehamel]

Hello,

This was brought to my attention as well in the last few days. Google base will be looked into. I would like to see a solution by the end of the week but I have yet to research the technical requirements. I will post more information when I know what the scope of the problem is.

[Logan Rhodehamel]

I am not sure this issue is the same as the others that have been reported. Can you tell me what browser you are using?

[igavemybest]

It doesnt matter what browser I use. it is a software issue. I just tried it in IE7 IE8 googlechrome and firefox

[Logan Rhodehamel]

I have confirmed this issue. A tentative patch has been made available for 7.0.2 and 7.0.3, but be aware it has not passed through QA or been documented on the hotfix section yet. You are welcome to try it now to see if it solves your problem.

INSTRUCTIONS FOR UPDATING CommerceBuilder.DLL

1) Open the store installation folder
2) Open the bin folder
3) Make a backup copy of CommerceBuilder.DLL to a safe location
4) Download and unzip the latest CommerceBuilder.DLL attached here
5) Place the updated CommerceBuilder.DLL into the bin folder

If you have any trouble, restore the backup copy of CommerceBuilder.DLL.

7.0.2 Patch: http://bugs.ablecommerce.com/show_bug.cgi?id=7825
7.0.3 Patch: http://bugs.ablecommerce.com/show_bug.cgi?id=8128

[jmestep]

igavemybest-
Did the patch work for you? I just ran into the problem.

[igavemybest]

Yeah, worked like a charm.

[jmestep]

OK, thanks. Maybe it was a cache problem with the site I was testing it on so the new dll hadn't taken effect.

[jmestep]

Could you check the build number of your CommerceBuilder.dll? I'm still getting that error with CommerceBuilder: 7.3.12624.0 . I'm using a custom feed I'm developing, but I get the same error on the Shopping and Yahoo feeds.

Parameter name: index
System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
at System.ThrowHelper.ThrowArgumentOutOfRangeException()
at System.Collections.Generic.List`1.get_Item(Int32 index)
at CommerceBuilder.DataFeeds.GoogleBaseCustom.GetFeedData(ProductCollection products) in g:\Home\WWW\charitybaptistmedia.com\App_Code\GoogleBaseCustom.cs:line 228
at CommerceBuilder.DataFeeds.FeedProviderBase.CreateFeed(FeedOptions options)

Thanks

[jmestep]

I've uploaded the latest version of the CommerceBuilder.dll patch and still can't get past 1000 products for any of the feeds. Is there something else I should be doing? I even deleted the old CommerceBuilder.dll to make sure it got overwritten.

PLATFORM: ASP.NET
VERSION: 7.0.3
BUILD: 12458
MSSQL v2008
AC SCHEMA v2005

AjaxControlToolkit: 1.0.20229.20821
CommerceBuilder: 7.3.12912.0
CommerceBuilder.AbleCommerceTax: 7.3.12396.0
CommerceBuilder.AcTestProvider: 1.0.0.0
CommerceBuilder.AustraliaPost: 7.1.0.0
CommerceBuilder.AuthorizeNet: 7.0.9764.0
CommerceBuilder.BankOfCanada: 7.3.0.0
CommerceBuilder.CanadaPost: 7.0.0.0
CommerceBuilder.Configuration: 7.3.12065.0
CommerceBuilder.CyberSource: 7.0.9310.0
CommerceBuilder.Data: 7.3.12065.0
CommerceBuilder.DataClient.Api: 7.0.3.1
CommerceBuilder.DataClient.Csv: 7.0.34.0
CommerceBuilder.DHLInternational: 7.2.11307.0
CommerceBuilder.ECB: 7.0.0.0
CommerceBuilder.FedEx: 7.0.9725.0
CommerceBuilder.GoogleCheckout: 7.0.10052.0
CommerceBuilder.InternetSecure: 7.0.9764.0
CommerceBuilder.LinkPoint: 7.0.9764.0
CommerceBuilder.Paradata: 7.0.9764.0
CommerceBuilder.PayFlowPro: 7.0.10061.0
CommerceBuilder.PayJunction: 7.2.11284.0
CommerceBuilder.PayPal: 7.3.12238.0
CommerceBuilder.Protx: 7.3.12327.0
CommerceBuilder.Services: 7.3.12065.0
CommerceBuilder.SkipJack: 7.0.9764.0
CommerceBuilder.UPS: 7.0.10041.0
CommerceBuilder.USPS: 7.0.9728.0
CommerceBuilder.Web: 7.3.12065.0
ComponentArt.Web.UI: 2008.2.1267.3
CyberSource.Base: 2.0.0.0
CyberSource.Clients: 5.0.2.0
CyberSource.Clients.XmlSerializers: 5.0.2.0
CyberSource.WSSecurity: 2.0.0.0
CybsWSSecurityIOP: 1.0.0.0
edtFTPnet: 1.2.4.0
FredCK.FCKeditorV2: 2.5.2912.21007
ICSharpCode.SharpZipLib: 0.85.5.452
LinkPointTransaction: 1.0.1797.29766
log4net: 1.2.10.0
Microsoft.Practices.EnterpriseLibrary.Common: 2.0.0.0
Microsoft.Practices.EnterpriseLibrary.Data: 2.0.0.0
Microsoft.Practices.ObjectBuilder: 1.0.51205.0
Microsoft.Web.Preview: 1.2.61025.0
NVelocity: 7.2.0.0
PaygatewayNET: 3.0.0.0
paypal_base: 4.2.1.0
PFProCOMLib: 1.0.0.0
PFProdotNET: 0.0.0.0
System.Web.Extensions: 3.5.0.0
System.Web.Extensions.Design: 3.5.0.0
Validators: 1.0.0.0
WebChart: 1.1.1.6
wwHoverPanel: 1.85.0.0

[igavemybest]

How did you get the above output? I will do the same so you know what I have that it is working.

[jmestep]

Thanks.
It is in help--> About Able Commerce.

[igavemybest]

PLATFORM: ASP.NET
VERSION: 7.0.3
BUILD: 12458
MSSQL v2008
AC SCHEMA v2005

AjaxControlToolkit: 3.0.20229.20843
CommerceBuilder: 7.3.12912.0
CommerceBuilder.AbleCommerceTax: 7.3.12396.0
CommerceBuilder.AcTestProvider: 1.0.0.0
CommerceBuilder.AustraliaPost: 7.1.0.0
CommerceBuilder.AuthorizeNet: 7.0.9764.0
CommerceBuilder.BankOfCanada: 7.3.0.0
CommerceBuilder.CanadaPost: 7.0.0.0
CommerceBuilder.Configuration: 7.3.12065.0
CommerceBuilder.CyberSource: 7.0.9310.0
CommerceBuilder.Data: 7.3.12065.0
CommerceBuilder.DataClient.Api: 7.0.3.1
CommerceBuilder.DataClient.Csv: 7.0.34.0
CommerceBuilder.DHLInternational: 7.2.11307.0
CommerceBuilder.ECB: 7.0.0.0
CommerceBuilder.FedEx: 7.0.9725.0
CommerceBuilder.GoogleCheckout: 7.0.10052.0
CommerceBuilder.InternetSecure: 7.0.9764.0
CommerceBuilder.LinkPoint: 7.0.9764.0
CommerceBuilder.Paradata: 7.0.9764.0
CommerceBuilder.PayFlowPro: 7.0.10061.0
CommerceBuilder.PayJunction: 7.2.11284.0
CommerceBuilder.PayPal: 7.3.12238.0
CommerceBuilder.Protx: 7.3.12327.0
CommerceBuilder.Services: 7.3.12065.0
CommerceBuilder.SkipJack: 7.0.9764.0
CommerceBuilder.UPS: 7.0.10041.0
CommerceBuilder.USPS: 7.0.9728.0
CommerceBuilder.Web: 7.3.12065.0
ComponentArt.Web.UI: 2008.2.1267.35
CyberSource.Base: 2.0.0.0
CyberSource.Clients: 5.0.2.0
CyberSource.Clients.XmlSerializers: 5.0.2.0
CyberSource.WSSecurity: 2.0.0.0
CybsWSSecurityIOP: 1.0.0.0
FlashControl: 2.8.2902.1367
FredCK.FCKeditorV2: 2.5.2912.21007
ICSharpCode.SharpZipLib: 0.85.5.452
imageHandler: 1.0.0.0
LinkPointTransaction: 1.0.1797.29766
log4net: 1.2.10.0
Microsoft.Practices.EnterpriseLibrary.Common: 2.0.0.0
Microsoft.Practices.EnterpriseLibrary.Data: 2.0.0.0
Microsoft.Practices.ObjectBuilder: 1.0.51205.0
Microsoft.Web.Preview: 1.2.61025.0
NVelocity: 7.2.0.0
PaygatewayNET: 3.0.0.0
paypal_base: 4.2.1.0
PFProCOMLib: 1.0.0.0
PFProdotNET: 0.0.0.0
Validators: 1.0.0.0
WebChart: 1.1.1.6
wwHoverPanel: 1.85.0.0

[jmestep]

Thanks for that info. We do have a couple of differences, but I don't know that they would affect the feed. I looked up Bug 8176 and Naveed said in the next to last post that he still had the problem.
http://bugs.ablecommerce.com/show_bug.cgi?id=8176

[igavemybest]

Yeah, not sure. After I updated my commerce builder it was working for me. I am on .net 3.5, I wonder if that has anything to do with it.

[jmestep]

I don't know, I've tried it on several sites. I just pulled the Able Feed Provider out of the source code and am changing it to work since I can't get anything in a dll to work. I forgot about the problem when I ran an upgrade on my son-in-law's site and his googlebase feed is due and I was able to do only 1000 items. I've got to get it fixed if I want to see my grandkids again. Just kidding, of course.

[jmestep]

I think the problem I'm having might be related to permissions. I can use the same data in a local test site and can create a feed with more than 1000 products. I think the problem is that the first 1000 aren't being saved to a file so the feed creation stops and the index gets out of synch.

[CraigH]

I'm using 7.0.3 build 12458 and am seeing the same issue.

SUCCESS
Creating feed File.
Generating feed for products from 0 to 1000 out of 1091 products.
Feed file generated.

[igavemybest]

Did you try updating with the new Commercebuilder dll?

[CraigH]

I thought I had the latest build. I went and checked, found the newest one, and that has resolved the issue.

[igavemybest]

Good! Glad I could help!